MARKS
REALTY
GROUP
Orchestrated and directed end-to-end execution of seller and buyer transactions, ensuring seamless and efficient processes for an outstanding client experience.
Delivered comprehensive marketing and project management assistance to the team's four agents, contributing to enhanced client outreach and successful project completion.
Maintained meticulous oversight of the team's CRM system and oversaw backend data input, optimizing data accuracy and workflow efficiency.
Functioned as a multifaceted professional, seamlessly transitioning between roles as coordinator, scheduler, resource person, problem solver, mediator, and personal concierge to meet diverse team needs and ensure operational excellence.
Title
Director of Operations
Year
09/2021 - 08/2023
📍 Marin County, CA
THE
COAST
CREATIVE
Spearheaded end-to-end omni-channel content calendar management, involving strategy development, photo shoot styling, content scheduling, copywriting, and meticulous oversight of posting schedules,
Produced comprehensive monthly reports, extracting valuable insights from social media, website, and email analytics across all clients, contributing to data-driven decision-making and performance optimization.
Nurtured and managed client relationships, proactively clarifying ongoing business needs and ensuring client retention through effective communication and understanding of their objectives.
Title
ACCOUNT COORDINATOR
Year
11/2020 - 08/2021
📍 SAN DIEGO, CA
ROUND
FEATHER
Contributed to foundational research by creating multiple competitive analyses that shaped the approach for 11 in-person qualitative research sessions during my internship.
Produced and presented 9 share-out decks, highlighting key findings from research sessions through in-depth analysis, fostering ideation among team members.
Played a key role in conceptualizing the user journey map, tracking pain and bliss points, workarounds, and resources to effectively communicate areas of opportunity to clients.
Presented the user journey to clients during my internship, engaging in discussions on how research insights could align with and support their business goals.
Title
UX DESIGN RESEARCHER
Year
10/20218 - 08/2019
📍 SAN DIEGO, CA
recommendations
Kristen has a "Win Together" mindset as well as a thirst for excellence to deliver awesome work. She was an incredible asset for SD Design Trek (an annual event that I co-drive) in managing our social media doing daily spotlights of 23 sponsors plus capturing the highlights live throughout the 3-day event. Her attention to detail is immaculate and showed through her sponsor spotlight graphic she designed. Kristen also has a great eye for capturing key moments and quickly pairing them with clever content that spoke to her audience (early-careers). Because of her, we doubled our number of followers and actively engaged with new Trekkies daily.
Overall, Kristen's humble and professional personality make her a true a pleasure to work with. She is a self-starter and needs very little direction. Her creativity, clear communication, and project management skills are great strengths she'd bring to any team!
— SYP, SD design trek
Having worked with Kristen as our Director of Operations, I can vouch for her stellar social media expertise, organizational skills, and a can-do attitude. Kristen is the go-to person for any task, big or small, and her saavy marketing skills helped elevate our brand. She's dependable, loyal, and brings a fun and easy-going vibe to the team. Kristen's a gem to have around and anyone would be luck to have her on their side.
-GIANNA, MARKS REALTY GROUP
As one who had the very fortunate opportunity to hire and then work alongside Kristen for nearly two years, I can say without question that the experience of doing so was an extraordinary one. Her dedication to excellence was unsurpassed, her ability to quickly pick up and master any new skill/task/system was beyond impressive, and her care for others, both within the business and outside, is something that all should strive to embody. I can say with great confidence that hiring Kristen in any position that interests her will not only benefit the organization that has the chance to do so but will also provide immeasurable benefits to everyone with whom she interacts. You could do no better, you’ll soon see for yourself!
— Jonathan, marks realty group
Kristen, even at a young age, has proven to be a self-driven professional and a naturally caring person who keeps a positive attitude even during times of stress. Her creativity, eagerness to learn and willingness to help make her ideal for roles which require empathy, deep thinking, organization, a ‘can do’ attitude and teamwork spirit. She is basically a rare opportunity to come across with a bright future in her hands and I give her my full recommendation!
-BELEN, ROUND FEATHER
Kristen has a wonderful repertoire of skills, highlighted by a drive to "do things better." She'll take the status quo and re-think it in order to increase efficiencies and attain some sort of competitive advantage. When it comes to marketing, she's able to execute a strategy that's allegiant to the brand and truly stands out. If there's something she doesn't know how to do, you can trust her to figure it out and get it done with enthusiasm. Kristen adds far more than average value to any team she's a part of, and I miss working with her every day!
-TOBIAS, MARKS REALTY GROUP
There is so much to be said for what a top notch person, colleague and friend Kristen is. She is dedicated not only to her work, but to her team. She is a pleasure to work with and I would take any chance I had to work with her again!